Learn behavioral techniques and intervention strategies that remediate disruptive behaviors, reduce power struggles, increase classroom control, and reduce your workloads and burnout. Helps you, as well as students, find creative, effective solutions to behavioral problems. 55 Graduate PDP’s This course requires additional writing assignments. Students must achieve at least an average of 80% in all exams with no exam below 70%

Learn behavioral techniques and intervention strategies that remediate disruptive behaviors, reduce power struggles, increase classroom control, and reduce your workloads and burnout. Helps you, as well as students, find creative, effective solutions to behavioral problems. 45 Undergraduate Level PDP’s. Students must achieve at least an average 70% in all exams with no exam below 60%.

This course helps teachers build genuine bonds between themselves and their students and between students and their classmates, to create “kindred classhomes” with a foundation of acceptance, respect, and shared purpose. For many of our students, our classrooms may be a safe, nurturing refuge…the eye of the hurricane they experience as life. This course will help you develop strategies, rituals, and environmental design skills to create these safe havens of learning: kindred classhomes where students and teachers work together in synergistic ways that benefit all members of the school family. Students will learn how to differentiate for classroom management and discipline similarly to differentiating for students’ diverse academic needs. One size does not fit all, but all sizes can fit together. • Students have 6 months to complete course from the time of registration; • You must have an overall exam score of 70% with no individual exam score below 60% to pass; • We recommend that you check with your school district/supervisor to verify which level you should enroll in (Undergraduate Professional Development Level or Graduate Professional Development Level) and whether or not these course offerings will meet your district requirements for state certificate re-licensure

This course helps teachers build genuine bonds between themselves and their students and between students and their classmates, to create “kindred classhomes” with a foundation of acceptance, respect, and shared purpose. For many of our students, our classrooms may be a safe, nurturing refuge…the eye of the hurricane they experience as life. This course will help you develop strategies, rituals, and environmental design skills to create these safe havens of learning: kindred classhomes where students and teachers work together in synergistic ways that benefit all members of the school family. Students will learn how to differentiate for classroom management and discipline similarly to differentiating for students’ diverse academic needs. One size does not fit all, but all sizes can fit together. • Students have 6 months to complete course from the time of registration; • You must have a minimum score of 80% on each examination to pass; • This course requires additional writing assignments; • We recommend that you check with your school district/supervisor to verify which level you should enroll in (Undergraduate Professional Development Level or Graduate Professional Development Level) and whether or not these course offerings will meet your district requirements for state certificate re-licensure.

An overview of the importance of customer service. The course consist of three primary topics: 1) Guest Experience. This section help us to focus, no matter what the department, on how our actions, decision-making, and our quality of work can steer that guest on an excellent journey and provide a fantastic guest experience. 2) Guest Engagement. This course will help you understand differing personality styles, listening skills focused on understanding the cues and clues that guests are providing, appropriate response techniques including articulation and vocabulary, and overall how to engage with guests in an efficient and effective manner. 3) Dealing with Guest Challenges. Focused on resolving customer issues for customer-facing positions. This course will review appropriate conflict management techniques that allow the guest service representative to resolve guest opportunities and turn them into positive experiences. For dates, times, and more information call Maria Vargas at 413-552-2122.

Presents a contextual framework for understanding what students may be experiencing through their own substance use or the impact of substance use around them. Includes a historical perspective along with descriptions of the complex biological, psychological, and social factors that comprise the disease of addiction. 40 Graduate PDP’s This course requires additional writing assignments. Students must achieve at least an average of 80% in all exams with no exam below 70%.

Presents a contextual framework for understanding what students may be experiencing through their own substance use or the impact of substance use around them. Includes a historical perspective along with descriptions of the complex biological, psychological, and social factors that comprise the disease of addiction. 30 Undergraduate Level PDP’s. Students must achieve at least an average 70% in all exams with no exam below 60%.

This course focuses on informal assessment measures in the academic and social skills areas and outlines procedures for designing or selecting, administering, and interpreting a variety of measures typically used in schools. The presentation of assessment information to parents and teachers will also be addressed. 40 Graduate PDP’s This course requires additional writing assignments. Students must achieve at least an average of 80% in all exams with no exam below 70%.